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For security purposes, National Jet Express is unable to confirm your flight details over the phone. You will need to contact your employer directly to find out which flight you are booked on. If you are present in the terminal with photo identification, the check-in agent will be able to confirm your flight details.

If you are running late, please contact your employer as soon as possible so they can notify the National Jet Express terminal.

Check-in closes for all flights strictly 30 minutes prior to your flight departure time. If you miss your flight, you will need to contact your employer in order to have your flight rescheduled.

You will need to present a form of photo identification such as a driver’s licence, an employee identification card or a valid passport.

National Jet Express’s mobile check-in application is available for download on Tablets, Androids or iPhones. If you are not sure if mobile check-in is an option for you, please check with your employer. Visit our mobile check-in page for full details.

This depends on where you are travelling. Please click here to find out baggage allowances specific to your site.

You can easily check the status of your flight on the Flight Status page. You can also contact the National Jet Express terminals directly on +61 8 9479 9700 (Perth) or +61 8154 7200 (Adelaide).

For flights departing from Adelaide, please visit the Adelaide Airport website via www.adelaideairport.com.au

Please see the car parking page for information on parking when departing from Perth and Adelaide.

No. Transport between Qantas terminal (T3 and T4) at Perth Airport and National Jet Express’s Perth terminal is by taxi only. Please check the before you fly page for a map identifying where the taxi ramp is located.

For security purposes we are unable to provide you with information about passengers travelling on our flights. In the event of an emergency, please contact your family member, partner or your partner/family member’s employer for more information.

National Jet Express only allows seat requests for passengers requiring assistance. For more information on special assistance for passengers, please click here.

Barrow Island has strict quarantine guidelines. All passengers must have completed a quarantine induction prior to travel to the Island. If you are unsure or wish to carry a personalised item, please contact your employer directly to confirm if the item can travel.

At present, National Jet Express only operates charter services. If you require travel to one of our destinations, you may request an aircraft charter.

To request an aircraft charter, please submit a charter request to our team at National Jet Express and they will get back to you as soon as possible.