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Refund Request Form

REFUND REQUEST FORM – PASSENGERS ON DELAYED NJE SERVICES

Applicable for NJE charter services on behalf of BHP between Adelaide, Port Augusta, Carrapateena and Prominent Hill.

Passenger Details

First Name Last Name Email Address Phone Number

Original NJE Flight Details

Date Flight Number Scheduled Depart Time

New NJE Flight Details

Date Flight Number Departure Time

Accommodation Refund Request

Were you stranded overnight due to NJE flight disrupt? Were you stranded away from home and needed hotel accommodation? If Y, have you attached your accommodation receipt?

Re-booked Flight Refund Request

Did you miss a connecting flight and pay for yourself due to NJE delay? Did you purchase a replacement flight? Were you able to claim a total or partial credit against the original flight? If Y, please advise amount received as refund/credit If Y to above, attach itinerary and receipt for replacement booking

Total Amount Claimed

Bank Account Details (Australian account)

Account Name Bank Name BSB Account Number

An NJE representative may call you to confirm details before processing payment.

Declaration

I, the undersigned, warrant that the information provided above is true and accurate and I believe meets the criteria for a refund from NJE.

Signature Date

Notes:

Claims for refunds of overnight hotel accommodation and missed flights will only be refunded by NJE where the following apply:

a) Delay to travel must exceed 8 hours and must be due to a reason within NJE's control. Refunds are not able to be claimed for delays outside NJE's control (such as weather)
b) Accommodation refunds only apply where the passenger was disrupted overnight and did not have alternative accommodation options (eg: was away from site and away from their home base location)
c) Where overnight accommodation is required, dinner and breakfast may be claimed up to the value of $50 for dinner and $30 for breakfast on receipt of an receipt. Note: alcoholic beverages will not be refunded.
d) Refund for re-booked flights applies where the passenger missed a previously booked flight and was unable to obtain a refund or credit
e) Flight booking refund requests must be for economy class in the cheapest available fare class at the time of booking

For any questions regarding this form or your eligibility for a refund, please contact charters@nje.aero .