Travel by Minors

The below Unaccompanied Minors Special Requirements Terms and Conditions should be read in conjunction with the Conditions of Carriage.

Children aged 5 to 11 years inclusive must travel as an UNACCOMPANIED MINOR (UMNR), unless they are travelling with a parent or guardian who is 15 years and above. Teenagers aged 12 to 14 years inclusive may request to travel as UMNR. Children below 5 years of age must be accompanied by an adult aged 15 years and above. If a minor is not booked as an UMNR, carriage may be denied.

Passengers aged seventeen (15) or under are not required to present identification provided they are travelling with an identifiable guardian.

Below are the special requirements for travel of UMNR:

For safety reasons, the maximum number of UMNRs per flight is limited by law. In addition, NJE reserves the right to refuse the carriage of any UMNR at its absolute discretion. Contact details for the Sending Adult (Responsible Adult/Parent/Guardian) must be provided at the time of booking. This person must be contactable by phone for the duration that the unaccompanied minor is in the care of NJE.

An administration fee of $44 per UMNR per sector will be charged for UMNR travel. To convert an adult booking to an UMNR booking and add UMNR details via the Customer Contact Centre or at the airport, a $55 charge per UMNR per sector is applicable.

As part of the booking process, the Sending Adult (Responsible Adult/Parent/Guardian) making the booking on behalf of the UMNR has confirmed that they have understood and accepted the conditions below:

Before the flight

The UMNR must be checked-in at the airport (online and kiosk check-in are not available for UMNR bookings) not less than:

  • 60 minutes prior to departure time in major cities & all Queensland regional airports except Burketown 
  • 45 minutes prior to scheduled departure time at regional airports in NSW, SA, TAS, VIC & WA 
  • 90 minutes prior to scheduled departure time in Burketown

The Sending Adult (Responsible Adult/Parent/Guardian) must fill in the UMNR documentation (wallet) at check-in. Each UMNR must travel with an individual wallet. We strongly recommend arriving at the airport early if there is more than one UMNR wallet to be completed.

The Sending Adult (Responsible Adult/Parent/Guardian) must be present to hand the UMNR to NJE staff at the boarding gate and must remain at the departure airport until the aircraft has departed in case there is a disruption. This is to ensure that the UMNR is not left abandoned should there be a last-minute cancellation of the flight. The UMNR may be handed to the Police if this happens.

During the flight

The UMNR must be able to travel without constant direct supervision and not need any special services including any medical assistance during the flight. The UMNR must carry on board appropriate medication if he/she has any medical conditions (see Medical Requirements). NJE staff are strictly prohibited from administering any medication to the UMNR. Food will not be served if any food allergy is declared at check-in or if this section of the form is incomplete. The Responsible Adult must be contactable at the phone number provided for the duration that the UMNR is in the care of NJE.

NOTE: REFER TO THE TERMS OUTLINED IN THE RELEVANT SECTIONS OF THESE SPECIAL REQUIREMENTS FOR MORE INFORMATION.

Connecting flights

  • If the UMNR travels on two or more connecting NJE flights and has a scheduled time of one hour or more between flights, the Sending Adult (Responsible Adult/Parent/Guardian) must also arrange for an adult to be present at the transit airport who will be responsible for the UMNR’s supervision and welfare during the transit (Nominated Transit Receiving Adult). The conditions stipulated in these Terms and Conditions regarding Receiving the Child also apply to the Nominated Transit Receiving Adult and identification which has been listed by the Sending Adult (Responsible Adult/Parent/Guardian) in the UMNR Wallet must be presented. The Nominated Transit Receiving Adult is responsible for presenting the UMNR to check-in staff by the deadline stipulated above to complete check-in for the UMNR’s onward connecting flight. The Nominated Transit Receiving Adult must remain at the airport until the UMNR’s flight has departed in case there is a disruption.
  • NJE does not accept transfers of UMNR from/to most other carriers. Contact us to receive the most updated information on interlining carriers for UMNR and the conditions attached.

Receiving the Child

The nominated Receiving Adult (Responsible Adult/Parent/Guardian) to receive the UMNR (Receiving Adult) at the final/transit destination must present official photographic identification as specified by the Sending Adult (Responsible Adult/Parent/Guardian) in the UMNR Wallet. Acceptable official photographic identification includes driver’s licence, passport or other similar official identification issued by a State or Federal Government. In the event that the Receiving Adult (Responsible Adult/Parent/Guardian) presents identification which is different from what has been specified by the Sending Adult (Responsible Adult/Parent/Guardian) in the Wallet, NJE will contact the Sending Adult for confirmation to release the UMNR.

If the Receiving Adult (Responsible Adult/Parent/Guardian) is not able to produce official photographic identification (e.g. driver’s licence, passport or other government issued identification), the following conditions will apply:

  1. The acceptable form/s of identification must be indicated by the Sending Adult (Responsible Adult /Parent/ Guardian) at check-in; and
  2. These exact form/s of signed identification as stated above in Point 1 must be produced or the UMNR will not be released to the Receiving Adult (Responsible Adult /Parent/ Guardian).

IMPORTANT NOTE: THE UMNR WILL NOT BE RELEASED AT THE DESTINATION/TRANSIT AIRPORT IF THE CORRECT FORM OF IDENTIFICATION IS NOT PRODUCED AS SPECIFIED ABOVE. IN SUCH CIRCUMSTANCES, THE CHILD MAY BE HANDED TO THE POLICE.

NJE is fully authorised to take whatever actions it deems necessary and appropriate to ensure the safekeeping and transfer of the UMNR in the event that the above conditions are not respected by the Receiving Adult (Responsible Adult/Parent/Guardian) or where NJE is prevented from delivering the child to the nominated Receiving Adult (Responsible Adult/Parent/Guardian) for whatever reasons. These actions could include but are not limited to handing the child over to the Police or other parties or in the case of flight disruptions, the transfer of the UMNR to other carriers or transfer of the UMNR to another port.

Diversions

On occasions such as diversions due to weather, NJE may not be able to land at the destination airport. In such cases, NJE reserves the right to transfer the UMNR to another carrier for onward carriage to the destination airport or hold the UMNR at the transit port. In the latter case, the Responsible Adult is responsible for making arrangements for the UMNR to be collected at the transit port.

Indemnity and Limitations of Liability

The Sending Adult (Responsible Adult/Parent/Guardian) delivering the child to NJE for UMNR carriage jointly and severally confirms to reimburse NJE for all additional and out of pocket expenses incurred for the purpose of the carriage of the UMNR whether it is due to

  1. breach of the conditions above; and/or 
  2. unforeseen events like diversion of aircraft; and/or 
  3. damages caused by the UMNR.

 

The Sending Adult (Responsible Adult/Parent/Guardian)delivering the child to NJE for UMNR carriage jointly and severally confirms and acknowledges that NJE shall not be held responsible for any losses, expenses, or consequential damages arising or occurring in the event NJE is not able to deliver the UMNR to the destination port or delivers the UMNR late to the destination port due to reasons of weather, technical failures or any other operational reason whatsoever, and further indemnifies NJE to the fullest extent permitted at law against all claims arising or occurring in respect of such UMNR carriages, except only in the case where NJE has been grossly negligent. It is further acknowledged that the maximum amount of liability of NJE, if any, in respect of or arising from the carriage of the UMNR, shall be limited to the full refund of the price of the fare paid for the UMNR and the fee for the handling of the UMNR.

If in doubt, please contact us.